What 2-1-1 Does – and Does Well
Metro United Way 2-1-1 helps people everyday that are dealing with problems, from individuals who have no insurance and are suffering with health and medical issues and have no where to turn to find the treatments they need, to people who have lost their jobs and are about to lose their homes. These are the types of problems that you hear about when you hear about 2-1-1 helping people find the help that they need. But, sometimes little things, things that may not seem to be that large of an issue to you and me, can still be a major crisis at that moment in time to the person who is faced with those little things.
A young woman helps an elderly aunt with her day to day affairs by running to the store or helping her with cleaning her home. As time goes on the young woman realizes that her aunt has a few minor needs that are neglected regularly by her adult children. She has spoken to her cousins about these needs, such as a new pair of glasses, but while they pay her rent and utilities and provide food, the young woman finds her cousins unresponsive to their mother’s need for “little things” as they call them. She personally can’t afford to begin to support the aunt in such areas as paying for glasses. How can she help her aunt?
A man working in his yard gets attacked by bees and receives 30 to 40 stings on his legs. He has no knowledge of his being allergic to bee stings, nor does he have any history of such problems but his legs and ankles are beginning to hurt and he knows he needs to see someone. Should he go to a hospital Emergency Room?
A small county Sheriff’s Deputy receives a run to check on an unknown individual walking around behind a home late in the evening, arrives on the scene to find not what you would expect for a prowler, but a middle-aged woman who does not live there and who does not even live in that county. She is homeless and traveling. This is a rural county that doesn’t have facilities for the homeless or “street people.” If he runs her off from this home he will most likely get a call on her at another residence before the night is over. Should he lock her up for trespassing?
Where do these three people find answers for their very different problems? The young woman turns to Metro United Way 2-1-1 to find the Lion’s Club program for assisting seniors with eye needs. The man who has been stung by the bees calls 2-1-1 from his car as he leaves his driveway to find an Immediate Care Center just 20 minutes from his home in the next county. The Deputy finds an Emergency Shelter in the city, a 45-minute drive from his county. The Shelter houses females and will be a way to provide the middle-aged woman with a safe place to sleep that night.
To you and I these are not big problems or crisis issues, but we were not facing them. To these people they were more immediate because they had no ready answer themselves. 2-1-1 was where they turned to find the help that was needed. Metro United Way 2-1-1 is there for the individual no matter how big or how small the problem. Metro United Way 2-1-1 is there for the community no matter how hard the wind blows or how deep the snow drifts. As we reach the 2 1/2-year anniversary of 2-1-1 this month we mark it with a milestone. 100,000 callers have been gotten help with their problems, big or small, because that is what 2-1-1 does and does well. 2-1-1 helps people find the help they need.

Sing, Dance, Play. This is one of the key messages of the Success By 6 Born Learning campaign, and is something we practice with great passion in my home. Like most young children, Luke loves music. And why wouldn’t he? His daddy is a musician, and his mommy…well, mommy loves to sing it and shake it on the dance floor with Luke to the smooth sounds of Children’s Programming on KET.
Nothing weighs on my heart more than when I go about my daily life and come in the path of adults who are negligent or abusive to children. I feel like I encounter this too often. From when I shop, go to the grocery or even sometimes just outside my office window on Broadway as I am working and I can hear people as they wait for a bus.